Please read these Conditions as well as our Terms carefully. By registering for a programme with Adnan Cricket Academy you accept these Conditions as well as agree to our Terms (which constitute a legal agreement). In order to understand this agreement we will outline some key pointers:
Adnan Cricket Academy (or the â€śServiceâ€ť) is a Cricket Coaching service which is offered through our website www.aca.london
(This will be referred as the â€śWebsiteâ€ť) which allows you to book onto various courses that the service provides. If you have booked onto a programme via telephone or in person, terms and conditions will be provided to you in your booking confirmation email which will be sent to the email address you have provided.
Booking confirmation eligibility
– You must be 18 years old and legally able to enter into contracts
– Complete the registration process
– Agree to terms
– Provide true, complete and up to date contact information
Adnan Cricket Academy provide services to all children and are free from discrimination regardless of their gender, specific needs, learning difficulties, background, religion, ethnicity or how well they can speak English.
Bookings for all Adnan Cricket Academy services must be made in advance. Full payment must be made upon registering for a programme. Payment can be made online through our website, bank transfer to the account details provided. if we have not received payment within 14 days of booking confirmation being sent we will issue a reminder email and the customer will be suspended from the programme until the amount has been paid in full. If payment is not received within 28 days the booking will be cancelled and the customer will remain suspended. Debt recovery action will be taken. Bookings should be made through the Adnan Cricket Academy www.aca.london
CHANGES & CANCELLATIONS
Each customer has the right to cancel or change any booking within 14 days of making the booking. We offer FREE changes to any existing booking. This does not include cancellation of the booking. Cancellation of a booking by customer must be made within 14 days and if it is no longer required, then full refund will be made. Adnan Cricket Academy will not offer a refund after the 14 day period has passed, if a cancellation is made after 14 days of booking a credit voucher will be issued which can be used towards any Adnan Cricket Academy programme. Cancellation of a Booking by Adnan Cricket Academy will be refunded in full.
Adnan Cricket Academy will not be liable for the loss or damage of any item of personal/valuable property brought to any of its venues. We advise parents to ensure that all bags and clothing are clearly labelled with the childâ€™s name. Children are requested to take care of their mobile phones or electronic devices to any Adnan Cricket Academy service. Adnan Cricket Academy does not take any responsibility for the damage or loss of any mobile phone or electronic devices that are brought to its premises. Any lost property found by Adnan Cricket Academy will only be stored for a limited time. If not claimed it will be disposed off appropriately.
Adnan Cricket Academy has a strict policy on behavior at all its services. We believe in good attitude and demand this of all our players. All coaches treat players with respect and use positive reinforcement as a strategy of behavior management. Adnan Cricket Academy demands the same respect from parents & guardians towards the coaches and has a zero tolerance policy when it comes to abuse and aggressive behavior towards its coaches. The company follows a zero tolerance policy on discrimination, bullying and persistent poor behavior of any kind. Adnan Cricket Academy reserves the right in to ask parents/legal guardians to remove children from its services if needed. In doing so, Adnan Cricket Academy also has the right to terminate any current bookings and refuse future bookings. In this extreme case, no refund will be made for any remaining sessions or bookings.
Our Terms apply from when you book a programme or register with Adnan Cricket Academy and continues as long as you use the Services.
As good practice some of our services will operate a sign in & sign out procedure. This is to know what children we have on site & allows us to take regular head counts in order to comply with our safeguarding policy. At venues that operate a sign in & sign out policy the following must occur:
– All children must be signed in and out of service at the start and end of the day/session by a parent/legal guardian or an authorized person
– Adnan Cricket Academy must be notified if a different person is collecting their child & name of person put onto register notes.
COMPLIMENTS & COMPLAINTS
Adnan Cricket Academy is a dynamic and ever changing entity that values the community. With this in mind we try to work with our players, partners & parents to offer the best possible experience to all our stakeholders. If you would like to share an experience with us, we would be more than welcome to hear from you in order to enhance our services for the future. All complaints will be dealt with in a fair manner and must be made via email email@example.com or 07791722263.